The Verse - Volume 11
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Success Story - Tivol

For more than 90 years, Tivol (www.tivol.com) has been serving the needs of discerning jewelry buyers in the Kansas City area. It was in 1910 that Charles Tivol, a young man who had immigrated to the United States only six years before, opened a jewelry shop in the Altman Building in downtown Kansas City. It was in his small shop at 11th and Walnut streets that Tivol toiled at his bench, meticulously crafting each piece of jewelry, and earning the trust and respect of a growing clientele. Needless to say, much has changed in the world since then. But the high standard of craftsmanship, style, service and impeccable business ethics that Charles Tivol set just after the turn of the 20th century have remained unchanged through the turn of the 21st century.

While the Tivol philosophy has remained steady, the business itself has grown and evolved considerably over the decades. Now with locations on the Country Club Plaza and at Hawthorne Plaza and customers worldwide, technology plays a key role in supporting the business.

Jeremy Shaffer, Tivol’s Operations Manager, had a lot on his plate in 2002. He was the Operations Manager and he was also tasked with supporting all of the technology at Tivol. He tried hiring an internal employee to take over the support but found it difficult to get all of the skills needed in one person. During this time he was introduced to Versent ‘the purple guys” and decided to try outsourcing their technology support.

“Versent came in and quickly understood what we needed to keep our systems up and running,” said Shaffer.

“They provide advice on what technology will benefit our operations and they allow me to focus on being the Operations Manger. Basically, I now have peace of mind that our technology is taken care of.”

The purple guys understand that their role is to support Tivol’s primary goal, to continue to maintain the level of excellence that Tivol has achieved thus far, carrying the finest, most unique jewelry products available on the market.